City of Camas to Launch New Utility Billing Customer Portal April 21
City of Camas residents will have a new way to access their utility bills when the City launches the new Customer Utility Access Portal, Monday, April 21. The new customer portal is part of the City’s upgrades to the utility billing software, which is part of the larger Tyler ERP conversion project the City has been undergoing.
In order to create an account in the new portal, residents will need their new account number and their customer number.
For most customers, the customer number will be their existing utility account number, and the new account number will be on the upcoming bill. To help with this transition, the City’s Finance Department will host a series of open houses in the coming weeks to help residents navigate the new portal, including providing them with their new account number in advance.
The open houses will take place in City Hall at 616 NE 4th Ave., dates and times are as follows:
- Tuesday, April 22: 9 a.m. - Noon
- Wednesday, April 23: Noon – 3 p.m.
- Thursday, April 24: 9 a.m. - Noon
- Tuesday, April 29: Noon – 3 p.m.
- Wednesday, April 30: 9 a.m. – 11 a.m., and again from 5 p.m. – 7 p.m.
- Thursday, May 1: Noon – 3 p.m.
Staff will also host an open house, Saturday, May 3, 9 a.m. – Noon, by appointment only. Residents interested in signing up for the Saturday open house can do so by sending an email with time preference to finance@cityofcamas.us This open house is subject to change depending on interest.
In addition to the new portal, the ERP conversion also includes a new City services app that allows residents to report issues, access City directories and link to other important City information. Residents will also be able to access their Utility Billing account and apply for permits and licensing once the app is fully completed.
More information and updates can be found at https://www.cityofcamas.us/finance/page/utility-billing or https://engagecamas.com/ubupdate
