What if I have a water leak during the winter when my average is calculated?

Leaks that occur between November and February affect the winter average used for billing in the remainder of the year. To avoid having an abnormally high winter average, customers who have had a leak may apply to the Finance Department for an adjustment to their winter average. Even customers whose leaks did not meet the criteria for a credit to their bill could still be eligible for this winter average adjustment. Customers must submit proof that a leak occurred to qualify for an adjustment.